General Manager / House Operations Manager
Lead the entire 1,200 sqm House — not from a desk, but from the floor. A calm Thai operator who can build a team, control numbers and move easily between members, kitchens, suppliers and evening service.
Strata House Bo Phut is one building with several lives: a workspace, Café Strata, Humo & Agave, the Laboratory and the facilities that hold it all together. The General Manager runs all of it day-to-day and reports directly to the Managing Director. This is a pre-opening role: you help hire and train the team you will later lead.
- Lead daily operations across workspace, Café Strata, Humo & Agave, Laboratory and facilities.
- Recruit, train and roster the team; run daily briefings.
- Control purchasing, labour and operating spend; supervise cash and POS controls.
- Manage suppliers and contractors; resolve member and guest issues.
- Maintain compliance and report weekly on revenue, occupancy, labour and incidents.
- 5+ years in hospitality, F&B, coworking, boutique hotel or multi-outlet operations.
- 2+ years leading teams; pre-opening experience strongly preferred.
- Hands-on operator with strong English and commercial judgment.
- Opening readiness and revenue vs plan
- Labour cost, F&B margins and waste
- Office and coworking occupancy plus collections
- Member and guest satisfaction; team retention
- Reports to
- Managing Director
- Schedule
- Full-time roster; visible across day and evening operations; weekends required.
- Screening question
- Describe one operation you personally ran day-to-day: what was the team size, what did you own, and what did you improve?
- Interview method
- Operational case study + roster exercise + conflict / service-recovery role-play + reference checks.
CV required
+ monthly service charge + quarterly performance bonus · leadership bonus eligible
Base positioned on experience within the published range. Reviewed after the probation period and again at twelve months.
General Manager (pilot house) → GM of the next Strata House → Group Operations
We promote from within. Every lead role here has a defined path to running a venue — or the next branch.